Cloud Deployment & Configuration
AWS Core (EC2, VPC, S3, Route 53, IAM & Identity Center), Oracle OCI (IAM, Compute), Linux & Windows administration, virtualization, monitoring and troubleshooting.
Cloud & Infrastructure Support
Results-driven, adaptable and ambitious IT professional with 3+ years of experience across cloud environments,
databases, and infrastructure support. Proven skills including troubleshooting complex systems, managing cloud
environments, and developing clear processes and documentation. First-class Computing graduate (2021) with strong
communication and teamwork skills.
I am currently enjoying a career break supporting my partner with her business, but am eager to jump back in to a meaningful and relevant role.
Key Skills & Experience
Database Administration
Oracle 19c, MariaDB, MySQL — patching, backups & recovery, standby/DR, performance monitoring, access management, decommissioning, reporting.
Process Development & Documentation
SOP creation, process standardisation, technical documentation for compliance, efficiency, and knowledge transfer.
Infrastructure & Client Support
Technical support in B2B and B2C via phone/email/ticketing and workflow platforms. Software, hardware and application troubleshooting, user management, SQL querying/scripting, and network monitoring.
OS Administration
Linux (Ubuntu, Oracle Linux, Solaris, Mint, CentOS) and Windows. Log analysis, monitoring, user/group management, installation/config, virtualization, service/process management.
Tools & Platforms
AWS/OCI consoles, Oracle OEM, SQL Developer, TOAD, DBeaver, HeidiSQL, PuTTY, Zabbix, Nagios, Vi/Vim, cPanel, SharePoint, ServiceNow, Freshdesk, Confluence, O365 and more.
Other Skills & Traits
- Excellent communicator
- Strong collaborative teamworker
- High adaptability
- Exceptional emotional intelligence
- Robust critical and objective thinking
- Creativity and resourcefulness
- Desire to grow, learn and develop professionally and personally
Employment Experience
Infrastructure Support Technician
- Supported clients via telephone and ticketing, resolving varied issues using Freshdesk, PuTTY CLI, TOAD, DBeaver, cPanel, Nagios and the AWS console.
- Rudimentary MariaDB management; estate downsizing and legacy database decommissioning to reduce infrastructure costs and improve efficiency.
- Hands-on AWS experience with EC2, VPC, Route 53 and S3; deployed and configured EC2 instances ad hoc to enhance scalability and reliability.
- Developed and documented deployment processes for new mobile applications, enabling additional client products and services.
Junior Oracle Database Administrator
- Administered Oracle Database 19c: patching, monitoring and backup operations using PuTTY CLI, OEM, Data Guard, RMAN, SQL Developer, SharePoint and ServiceNow.
- Assisted software developers with SQL scripting during application testing phases.
- Developed and ran ad-hoc SQL reports for colleagues & management.
- Participated in disaster recovery work, creating standby database instances.
- Maintained Linux CLI environments for database administration and troubleshooting; applied Agile principles and ITIL best practices.
Various Roles
- A variety of roles including call centres, insurance cost adjustment, and others — vital in building soft skills prior to embarking on a professional IT career path.
Education & Certifications
BSc Hons Computing (Awarded 1st Class)
UCBC, on behalf of Lancaster University — 2018–2021
Key areas: Java OOP, databases, networking, web technologies (HTML, CSS, JavaScript), AI, Android development, IT project management.
Oracle Database 19c Administration Training
Certification — The Knowledge Academy / Oracle (Feb 2022)
Oracle Database 19c: SQL Workshop
Certification — Oracle (Feb 2022)
Personal & Academic Projects
- Designed and built a scalable multi-node LAMP stack using Docker containers as a proof-of-concept, compared against a physical Galera cluster.
- Use a free-tier AWS account as a learning environment, deploying services to build deeper understanding of cloud infrastructure - including this static webpage.
AWS Skills Used
This website is built as a demonstration of AWS fundamentals and best-practice delivery of a static site. Site content created with rudimentary HTML, CSS and JS.
- S3 for static website hosting and asset storage (HTML/CSS/JS, profile image, and CV).
- CloudFront as a CDN to improve global performance and enable HTTPS delivery.
- Route 53 for DNS management and routing to the CloudFront distribution.
- ACM to provision and manage TLS certificates for secure HTTPS.